Quote from: toddmichael on August 01, 2018, 10:23:51 AM

Quote from: psoo7 on August 01, 2018, 10:16:15 AM

Some tips to create a better telegram community:

1.   The community and manager and his team must be well versed with the startups white paper and FAQ questionnaire as the questions from the channel members are continuous in this regard.
2.   They must be kept abreast with the latest developments in the company and query resolution methods on a regular basis.
3.   Whenever a latest update is pinned, itd be handy to add another link to it at the bottom that has the list of all the past pinned posts.
4.   Ask Your Community Questions About Themselves.(Sometimes personal as well to make them feel that this is their place).
5.   Keeping a list of major and important investors and customers handy would also be useful.
6.   Its a healthy practice to diversify the price discussion and financial group from the technical group , which is useful to resolve queries in a more prompt and efficient manner.
7.   Having a Business Analyst as well along with a technical analyst to coordinate with would also be useful for the team , for explaining and bridging the knowledge gaps between the community admins and backend developers.
8.    Constantly Ask For Feedback (You get to know things which you dint know).

Good advice. but can you please elaborate the 5th point.( keeping the list of investors handy?)

If you have the list you can address the urgency(Potential investor) and if there is something which need to be tackled with more personalized experience like a skype call - you can arrange that keeping that list in mind.