I'll give you one advice - try to avoid Russian crypto projects. Almost all of them are scam...
Facepalm. Wirex is not from Russia, it's from The UK, there is a long road between Russia and The UK.
https://www.google.com/maps/place/Regus+London+Tower+42/@51.5144338,-0.0845827,17.25z/data=!4m5!3m4!1s0x0:0xcb08a7a53e508084!8m2!3d51.5152635!4d-0.0840476?hl=fr-FR
and before you say it's a Regus office showing, yes Regus provides offices, addresses, etc for rent, all over the world
wirex just randomly blocks accounts without any reason.
My account was successfully verified on May 8. Than on July 20 I received a message that it failed and have my account blocked.
I wrote to support, it replied that issue will be investigated, than passed more than a week and asking the status on the issue I got no reply. In a few days I wrote again, and again no answer.
Don't use this service if you don't want to lose your money. These guys are absolutely incompetent.
Often Fintech companies work with several partners to provide some services/features. If there is something to check from one of their partners it can take longer than a traditional bank or wallet