Quote from: timbusan on January 06, 2014, 02:08:22 PM

Quote from: Dargo on January 01, 2014, 09:55:17 PM

Quote from: timbusan on December 31, 2013, 04:46:02 PM

Quote from: mintz on December 31, 2013, 12:21:00 PM

Quote from: mintz on December 30, 2013, 11:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I see a customer support agent is working with you on this. I told the agent to mention this to you as well through the ticket, but I noticed from the withdrawal information you have set up for SEPA that you put your bank's name where your personal name is supposed to go. My guess is that this is why the withdrawal hasn't been credited to your bank account. I'm sorry for the delay you've experienced in trying to get support from us, but we'll help you get it sorted out. However, I also recommend that you contact your bank, since they may be holding the money as unclaimed funds due to the lack of a name on the transfer.

I felt like we had some good momentum going there but it has again gone quiet. The money is still with you guys. Can somebody just call your bank and have it refunded back to my account.

A support agent responded to your ticket a little while ago. We'll double check to see if it was sent out or not (according to the status it was). It's possible for bank transfers to get stuck en route to a bank, so it may turn out that we've sent it even though your bank hasn't received it.