Now we will not process your 140,000 UFR coin application until a public apology is made in the community.
現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。
You call yourself a legitimate exchange, but youre holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.
If you know that he is swindling ,and doing all kinds of rumors in the community, would you still withdraw money for the scammer? Shouldn't you let the liar make something for his behavior? We will not compromise the scammer until the swindler acknowledges his mistake and publicly apologizes.
如果妳明知道他在詐騙，還在社區進行各種謠言誹謗，妳還會給騙子提款嗎？妳不該讓騙子為自己的行為做出點什麽嗎？我們不會對騙子妥協，直到騙子承認了自己的錯誤並公開道歉。
I guess this is a difference between Chinese and Western mentality. Any honest Western business
has to return the money they owe to the client, even if
they think the client is scammer/swindler/bastard or anything like that. If you believe clients behaviour is unacceptable, use other means to prove you right. Your personal relation with the client cannot affect your business relations to him. If you don't pay him, and require him do apologies or other unrelated actions, no Western investor will work with your exchange, as you will be considered to be unprofessional.
I assume Asian mentality is different, and Western approach will be hard for you to accept.
There may be some degree of difference between China and the West, but every business and everyone has the right to refuse to compromise with fraudsters, or sometimes this should be an obligation. If we bow to him this time, he will continue to defraud other people and other exchanges. This will bring disaster to the cryptocurrency field. It is our duty to withdraw money for him. We will not refuse, but the fulfillment of obligations is mutual. He should first eliminate the infringement of our reputation and publicly apologize until the reputation is restored, and this is his obligation.
Even if the B-EX is closed, we will never bow to the fraudsters.
或許中西方存在某種程度的差異，但是每個企業,每個人都有拒絕向詐騙犯妥協的權利，或者有時候這應該是壹種義務。如果我們這壹次向他低頭，他就會繼續去詐騙其他人和其他交易所。這將給加密貨幣領域帶來災難。給他提款是我們的義務，我們不會拒絕，但是履行義務是相互的，他應該首先消除對我們聲譽的侵害並公開道歉，直到聲譽恢復，而這就是他的義務。
即使B-EX關閉，我們也絕不會向詐騙分子屈服。
What drays said is accurate, this would be 100% illegal in the West. You are embarrassing yourself more by trying to force a user to behave a certain way while withholding his coins publicly. You are blackmailing him using his own coins. This is extremely unprofessional of your exchange and quite possibly illegal...you have the obligation to process his withdrawal, even if you don't agree with him.