Quote from: DigitalDoom on August 12, 2018, 05:24:36 AM

So let me get this straight. This author of that reddit post complained that you, the B-EX.IO exchange, incorrectly processed his first withdrawal, and your response to that was to refuse to process his second withdrawal??? That is not ok to do.

Maybe the author would apologize publicly if you withdraw his money to him, but why would he apologize if you are still holding his money? That's not how apologies work. Like every other poster here said you cannot make users do something by holding their own funds over their head. You are not "bowing to him" by withdrawing his money, you are completing your obligation as a legitimate business and you need to do it or nobody will trust you.

First please allow me to lame English. Thank you for your attention. We disagree with you.
If we withdraw money for him, regardless of right and wrong, That will bring such consequences: more people will resort to this kind of fraud, because whether they succeed or not, None of them will lose anything (Send a post, the exchange will unconditionally withdraw) and don't have to be responsible for their actions (creating rumors without any apology).
But we believe that the consequences of fraud should be a single option: get money back (apologize) or lose money (no apology). Just as the law protects only legitimate citizens, the obligations of a business should not be opened to the fraudster, at least until he apologizes, and we decide to retain that obligation for the time being.
My post has already exposed the reddit author's scam, and if people still choose not to trust us, we have nothing to say. But we think that if we are to compromise with fraudsters to win the trust of people, this kind of enterprise will lose the meaning of existence, because they will not make any meaningful contribution to society. Just for their own profits to allow crime, this behavior is absolutely undesirable.
首先請允許我用蹩腳的英語回復您。謝謝您的關註。我們不認同妳的觀點。
如果我們不分是非的壹味地執行自己的義務向他提款，那將會帶來這樣的後果：有更多的人會實施這種詐騙手段，因為他們不管成功與否，他們都不會有任何損失（發壹篇帖子，交易所就會無條件的提款），並且不用對自己的行為負責（制造謠言而不用任何的道歉）。
但是我們認為，實施詐騙的後果應該是壹個單項選擇：拿回金錢（道歉）或者損失金錢（不道歉）。就像法律只保護合法公民壹樣，壹個企業該履行的義務也不應該向詐騙犯打開，至少在他做出道歉之前，我們決定暫時保留這種義務。
我的帖子中已經壹壹揭露了reddit作者的騙局，如果人們依然選擇不信任我們，那麽我們也無話可說。但是我們認為，如果要用向詐騙犯妥協的方法博取人們的信任，這種企業將失去存在的意義，因為他們不會對社會做出任何有意義的貢獻，只是為了自己的盈利就任由犯罪橫行，這種行為是絕對不可取的。