This issue was resolved finally, however i am very displeased by how i was treated by Roger, the owner or manager of bitcoinstore, who asked me to take my business somewhere else in the future, because i was cussing. I wouldn't have been cussing if my issue would have been handled and an effort to keep me in the loop were made. i was basically in the dark until i talked to Zlatko, the support/Operations Manager, who filled me in and caught me up to speed. I have been a loyal and a repeat customer. Zlatko helped me, but it took alot of badgering MemoryDealers in pm for me to get the email address. why would you act like this. I emailed the support@bitcoinstore address repeatedly and got no response. i even tried emailing old support tickets. In the end i wouldn't have got it figured out if i wouldn't have pm'd roger and bugged him about it, but why should it have ever escalated to that point? it should have been resolved via support instead of the forums. very unprofessional.