Dunno about us choosing who we dance with. We chose not to run a pool, those who do chose to do so should make the effort IMO to at least communicate every now and then and particularly when things appear not to be working...which would be in their benefit.
Sooner or later people don't dance with somone they don't trust who ignores them.

This is just simple basic business. Looking after your customers who are your bread and butter. Nothing to do with luck.