I'm involved with the vTorrent (VTR) project and know many of our members have been using b-ex to trade.
I'll give b-ex.io a chance to respond here, but unless this exchange proves it will actually process user withdrawals, I'm going to be warning everyone who is trading VTR there to move their VTR off the exchange and look for somewhere else to trade VTR. The way they have treated this user's case so far makes me fearful to ever put any coins on there.
Good step. Such behavior from an "exchange" should not be tolerated. Regardless of whether they pay this particular user back or not, they should not be trusted with any more money from anyone. Period!
I am in touch with many project runners and I was actually going to suggest some new & upcoming/new projects like Taucoin, Equal or Evatoken to reach out to B-Ex.io to get listed here after their public sale concludes as it's fairly underrated and would not result in massive dumping. But I will refrain from doing that as well.