Quote from: buckrogers on August 28, 2018, 04:22:53 PM

Quote from: bobbyclee on August 28, 2018, 06:39:13 AM

Quote from: buckrogers on August 27, 2018, 04:56:38 PM

Before this thread gets too buried.

What is the status of anyone reaching out to BTCC and Bobby for some sort of resolution, compensation or otherwise?

@bobbyclee it would be great if you could actually chime in here to let all your customers know what you have in mind.

Thanks!

--edit: cheap titanium? ---garbage!

@bobbyclee : if you are seeking advice on what you should do :
BTCC should reimburse anything over peel value and shipping IMO if they want to continue doing any business.

Unfortunately, as explained in a previous post 1-2 years ago, there are real disadvantages when comparing Titanium coins to other traditional coins made of previous metals, like Gold and Silver, which really are FINE quality. In comparison, Titanium is a rough industrial metal, and we tell our customers that you will not get the same quality and polish as in Gold and Silver coins. I'm sorry, but that's just the reality.

thanks,
Bobby

I see and understand the different metal qualities. But let's put that aside for a moment and assume all metals being equal, what the hell happened to the packaging? if I or anyone were to order coins from any reputable mint they would come sealed properly and usually in a mint tube, never in a million years would we receive a stack of coins loose in bubble wrap? and if so, that mint would be out of business before long, would you not agree?

Plus you seem to think this is limited to only the rolls of tenths? not sure why that is? I have coins that came in the very nice Leatherette cases, where the coin itself looks just as bad as some of the loose ones, as if BTCC had a coin tossing contest pre-shipping? See the pic above which is a 1 BTC coin that arrived in the Leatherette case.

The "reality" is NO QC was done by you personally unless you can state otherwise, and if so then there is a gross negligence on your part for letting these out the door this way, basically making the coins that were banged around in transport NOT IN AIR TITES (supplied in the same package by the way) worth nothing more than peel value as the collector value is in the quality and beauty of the coin in tandem with the other features of a no input coin, which is now lost.

Plus lets not forget the most important factor, the private keys.

Unless you can explain the process of your "personal oversight" to the production and application of these keys, we cannot assume they are not compromised. maybe a rogue employee? how would you even know?

We do look forward to your detailed explanation.

So there's your "reality" check.

thanks!

Hi buckrogers,

I am truly sorry to hear that you're very disappointed about the metallic qualities of the 2018 Titanium coins. Your best solution is to reach out to BTCC Mint customer support to ask for a full refund or replacement.

I am also truly sorry to hear that you're very disappointed by the packing and shipment of the coins this year. I can only tell you that, to the best of my knowledge, the BTCC staff used the same process and methodologies as previous year. For reasons that I cannot explain, it seems that some customers have had big disappointments in the "rolling damage in packaging", which was caused by the shipper and shipment conditions, as assessed by BTCC staff. I honestly do NOT think it was due to any negligence, intentional or not, on the part of the BTCC staff members. In fact, the packaging and shipping has been done by the same BTCC staff members for the past 3 years.

I hope that these answers are helpful.

thanks,
Bobby