Main topic is here: https://bitcointalk.org/index.php?topic=4619534.0

I created a separate topic, because this problem has nothing to do with money, it's about culture of "business" - classical "Russian Business".

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=1307188 https://bitcointalk.org/index.php?action=profile;u=2286031
Reference Link: https://changenow.io/ https://bitcointalk.org/index.php?topic=4619534.0
Additional Notes: I advise you to not deal with this user.

(1) Misleading

This "company" openly accuses me of forging documents:

I want to ask you what you imagine when you hear the phrase "document forgery"?

I think that when most people read this, they represent the fact that I took the passport, re-stitched the photo, changed the pages and so on. Such activities are criminal in any country and are punishable by imprisonment.
And this "company" is consciously trying to show to all people that I'm such a criminal.

But what really happened? I opened a Google images and sent them something like this:

There was no form in which I submitted my name, I did not even send my name by e-mail. I just sent the jpg file.

Let me remind you, I did not send it to Bank of America, nor to Bitrex, or even to the ShapeShift.
I sent this to a little-known anonymous website (without the phone, addresses and team's names) which for a long time advertised itself as an anonymous exchanger: https://www.google.com/search?q=changenow+anonymous
Also I want to remind you that from the very beginning I suspected that this is a Russian exchanger(because of support guy Sergey) and then all this was confirmed (for unregistered users)

Do you understand this manipulation? I did not forge documents, I sent a jpg file to them. I sent it because I did not respect this illegal group of persons from Russia and I did not take them seriously. And I did everything right, because all my assumptions were confirmed later.

(2) Defamation

This "company" sends out personal messages to users and secretly spreads lies.

Quote from: Bazinga442 on August 29, 2018, 10:50:00 AM

Quote from: ChangeNOW on August 26, 2018, 09:16:52 AM

Hello! We have just noticed that you have left negative trust feedback in our Trust ratings section.

We love the crypto community a lot and think that everyone in it should join forces to fight scammer. Alas, all companies working on the cryptomarket sooner or later run into scammers sometimes. Unfortunately, it is our turn now. The customer who sent us fake documents twice (ni23457) is now on a crusade to make our work as difficult as possible.
He's well aware that he's been caught forging documents and that his case is being investigated and now is trying his hardest to soil our reputation with the help of an army of paid shills, bots and fake reviews.
We feel really sorry for our customers and followers who have to trample through tons of libel produced by this person.
Nevertheless, we, being sure that we're in the right here, are determined to continue our investigation with regards to this person and are preparing an official plea to the legal authorities. We will keep anyone in the community who is interested updated with regards to the situation.

You can see more of our official position in the thread you've linked to as reference.

Considering all this, could you please remove the negative feedback?

I received this message from Changenow...

As you can see, they try to explain to the user that I'm a scammer. It seems that they are afraid to talk about it openly, but they do not restrain themselves in private messages.
They again try to convince him that I am engaged in forging documents (a serious criminal offense).
They even tell him that I did it 2 times. But this is not true. The second time 100% true photos of the passport and selfie were sent in excellent quality and resolution. They never told me that they do not like these photos. They were silent until July 19. That day I said that I know who they are and where they are and only after that they started talking about video verification. After this day they ignore all my letters. They have not responded to me for a month and a half.

(3) Abuses

The "company" has hired people(at least 1 man) who rudely spoil all the discussions about ChangeNOW.

last posts of matej krkic
last posts of crazy_elky
last posts of Vizefog
last posts of Reddit Andy_Cooper

I'm sure that all these accounts belong to one person, because the message style is the same. Nobody will create dozens of messages daily for free.

As you can see, these accounts constantly accuse me of stolen money.

Quote from: matej krkic on August 28, 2018, 09:44:23 AM

Why did you steal bitcoins?

If you look at these pictures, you will understand that I have answered this many times, but they do not need an answer. They need to continue to spoil the discussion.

Someone might say that I also hired people. Yes (but not on bitcointalk). But all they do is just spread the information from this topic. They write about the fact that this "company" stole money and it's true. Because they are not a bank, they are not a legal company, it's just a group of Russian people. And if this group of people appropriates another's property and does not return it for two months, then this is theft.

And the second. What I(an individual, just a user) can afford, a self-respecting company can not afford. Millions of people can write nasty things about Apple and Microsoft, but Apple and Microsoft will never write nasty things about an individual.

(4) Threats

I registered a new mailbox 2 months ago when that problem occurred. It was a mailbox in which all the letters were from this exchanger only.
As I said, they have not sent me anything for a month and a half.

And a week ago, when the situation became particularly heated, I received several letters from an address I did not know.

These letters mentioned some name and a region in which the exchange was started. That is, it could only be the one to whom customer data is available (IP address of user who started the exchange).
This man wanted to threaten me. But I have nothing to fear, because I have everything by law and I have enough money to protect myself from any criminals.

It is impossible to give you any proof, because even if I give you a login-password from my email, there will always be someone who will say that I myself sent those letters.

Can you imagine that some company from States or Europe would do something like that?
Maybe Bittrex or ShapeShift?

The problem is that these companies operate within the law of the country in which they are located. They can never leave themselves an extra dollar. Because sooner or later the state can ask them about the legitimacy of appropriating this dollar.
Therefore, these companies will never lie, hire trolls, send strange letters. They do not make sense to arrange these performances because they still can not keep this money to themselves in the end.

But these Russian businessmen understand the reality differently. Just their logic is different. They believe that the paper of an offshore company, bought for $ 1000, from the dirtiest and cheapest offshore zone(Belize) will allow them to do whatever they want. And thanks to lawlessness and disorder in Russia, they can hope that all the money blocked by them will eventually remain with them.
1. create the impression of an anonymous exchanger https://www.google.com/search?q=changenow+anonymous
2. demand documents from each large deposit
3. 9 will send documents. 1 refuses
4. profit
Unfortunately for you, the residents of the States and Europe, this high-yielding scheme does not work. If you leave this money to yourself, then you can go to prison.

Related links:
https://bitcointalk.org/index.php?topic=4619534.0
https://bitcointalk.org/index.php?topic=4647308.0
https://www.reddit.com/r/CryptoCurrency/comments/8wsgir/changenowio_scam_fraudsters_have_stolen_100_bch/