I would consider the token swap as failed :

•   Trading was not stopped on exchanges after/during the snapshot and swap.
-> Yes, because some exchanges did not follow the instructions they received and agreed to execute. If an exchange decides to continue trading of a worthless token for whatever reason, the exchange (a totally seperate entity) takes the full responsibility for that action. If you press the buy butten on a DEX without properly informing yourself about what is going on with the project and not double checking via Telegram or other media when in doubt you take full responsibility in any case.

•   People were told to keep their tokens on exchanges in order to participate the swap automatically
-> Yes, which worked totally fine for all exchanges that were announced to support the swap.

•   Unfortunately some exchanges did not participate and did not even know about the swap?
-> Wrong. All exchanges were properly informed about the swap. Only Cobinhood decided close to the snapshot date that they didnt want to participate anymore. Swap for Cobinhood users is now performed manually and not a single Cobinhood user has had any issues with the procedure so far.

•   Currently funds are locked in the web-wallet? All exchanges locked the wallets, e.g. no deposit or withdrawals possible?
-> Partially wrong. Funds in the mainnet wallets are fully transferable on the mainnet. Deposits and withdrawals are closed as it is the case for any other token swap because the exchanges have to integrate the new blockchain with their system.

•   No public communication available when deposits and withdrawals are available again? No estimate, no outlook, , no transparency no nothing?
-> Again, exchanges are completely independent entities and responsible for the amount of ressources they allocate to certain tasks. The Sophia team cannot know the schedule and will not give estimates for work performed by external partners.