your exchange will not survive. And I find it very strange that a "reputable" company such as yours would employ trolls to represent it. If this is how you run your business, then the op is right not sending you his ID.
Why are all those who do not agree with the OP you are ready to record in the trolls? Why do you think that I work for the exchanger? I have my own position. I would not send fake documents, at the risk of losing 100 BCH. That's what I can not understand from the beginning. I want to understand this.
I'm not happy with the wording "I'm afraid it can be scammers". Scammers are around us in real life, not just on the Internet. OP does not leave the house, for fear of scammers? I think no.
P.S. If you are not familiar with the words "democracy" and "freedom of speech", I advise you to use Google.