Quote from: jhenfelipe on September 09, 2018, 07:33:06 AM

I know that you've been waiting for 10 days now for them to fix the problem in your account, but it's not advisable to open a new thread for the same issue since you can edit and update the previous one. Please lock the other thread if you want to continue the discussion here or vice versa.

After sending all the requirements, they still can't verify your account? Didn't they tell you why?

What's a bit unbelievable is that, they even asked you for your social networking account link. That should not be necessary because there are people who are really not using such sites (I know some people).

Whether your case will be solved or not, it should be a lesson. Use a wallet that let you hold your private keys next time. There's a saying in crypto that, if you don't hold the private keys of the wallet then you don't have 100% control over the coins/tokens inside it, meaning it isn't truly yours.

sorry , this is my first time use this forum. i just want more people know my encounter , and warning other people don't use this wallet ,
and yes , after 2 days , them not tell me why my account still locked , i already send my private information , and them just reply me repeat content(them last email content)