- or you sent something like 0.0125 but only received 0.008 + 0.004 ? 0.0005 is auto donated
Sure thing, I've used the service before without any issues. This time I deposited 1 amount, and went to step 2. My computer crashed but I had the key saved so I was able to restore the session. When I got back in, there was a small amount in there but the full amount hasn't loaded. For example lets say I put in 0.2, and there was only 0.01 in the session. I'm not sure where the issue is.
That seems definitely off, and if this is really the case i'm pretty sure it could be fixed rather easily by simply sending a ticket that includes the txid where it says you transferred 0.2 instead of the 0.01 you were credited.
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I believe this is the best way to contact them regarding your questions.