That seems definitely off, and if this is really the case i'm pretty sure it could be fixed rather easily by simply sending a ticket that includes the txid where it says you transferred 0.2 instead of the 0.01 you were credited.
Our email:
chipmixer@protonmail.comSession expires after 7 days. If we did not reply to your email after two days - send us another one.
I believe this is the best way to contact them regarding your questions.
Thanks for trying to help. I emailed them a little over 2 days ago so I'll send them another email followup.