Quote from: cruso on September 10, 2018, 02:28:43 PM

Quote from: ChangeNOW on September 10, 2018, 12:54:59 PM

Could you kindly tell us your official phone numbers and registered address, wherever it is that you operate from? Surely, as a non-anonymous exchange, you wouldn't be operating anonymously, would you? I would like to know who I am sending my personal identification to, and I am sure the op feels the same way too. You must admit that nobody in their right mind would send their data to an anonymous company.

For example, these are the two exchanges I use, and I wouldn't hesitate to send them my ID's. This, because I know that if anything goes wrong, my lawyers can find them. I cannot find any information for Changenow outside their support ticket and telegram.

Coinbase
San Francisco (HQ)
United States
548 Market St #23008 94104
+1 888 908-7930 (US/Intl)
0808 168 4635 (UK)

Bittrex
Bittrex Incorporated
800 5th Avenue
Ste. 4100
Seattle, WA 98104-3100
+1(888)-474-0472
+33 9 77 55 47 75

As we see they are keeping failing to provide us such basic information every legit company would provide, especially those enforcing this AML/KYC regulations. They must know why.

Quote from: JollyGood on September 10, 2018, 02:39:42 PM

Quote from: LoyceV on September 10, 2018, 01:59:46 PM

Quote from: ChangeNOW on September 10, 2018, 12:54:59 PM

A number of changes has been made; for instance, we had dropped our anonymity back in April and implemented AML/KYC at the same time in order to comply to the requirements of exchanges, regulators, and legal authorities.

Enlighten me: which regulators allow you to ask KYC for certain transactions without specifying when this will happen? This sounds a lot like selective scamming to me.

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Our risk management system can define a transaction as suspicious based on a certain set of criteria, among which are the size of a transaction, the wallet address, the funds origin, etc.

And your legal authorities accept a "risk management system" instead of an airtight KYC system that requires KYC from all customers like any legit exchange would do?

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One of our customers has been carrying out a full-blown defamation campaign to harm ChangeNOWs reputation and ruin our operations.

I know of at least 2 large cases. But so far you've pretty much ignored the PrivCoin case.
It looks like you scammed the wrong guy.

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We are ready to admit that our transparency policy is still a work in progress regarding the KYC procedure: we have expanded our FAQ, adding a special section on AML and KYC (available here: r/https://changenow.io/faq#kyc), as well as a notification and a link to our AML/KYC info. As we grow, we are going to add more tweaks and features to to our website for convenience of our users.

If you admit this, how about you return the funds you took to the sender?

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We, in turn, are preparing legal claims which we are going to submit to Interpol, Europol, and other authorities

Lol

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In no circumstances are we going to keep this users funds for ourselves.

How about you send it to a trusted escrow on this forum?

Did you know crossposting the same post on many boards is against the rules?

Your points are laid out very elegantly. I see now reason why changenow would be behaving in this manner except that to apply their selective scamming rule to the OP.

Changenow have certainly messed about with the wrong person. They never expected him to pay for adverts so that he could expose these scammers.

Full respect to the OP for having such a big heart that even after suffering the loss for 11 BTC he decided to pay to expose changenow just for the sake of the community so others cannot get ripped off.

Really Full and Big respect to the OP for this!
ChangeNow.io we are watching you.