Well then someone should create their own pool with better service, you can take the market away from him.  I'm sure it's super easy.  Everyone likes to bitch but do nothing to contribute besides chipping in their 2 cent ideas and expects implementation immediately because they are giving him a % of their hashing.  You are using his service.

He's working on adding 3 or 4 more servers currently in beta (i guess that's not improvement to you) and integrating an auto select pool. Added a twitter account to post updates which is much better than the forum.  Everyone acts like he only sits back and collects.

I wouldn't be surprised if he doesn't even check this forum anymore with all the garbage he would have to sort through.  He even took the link off of the website, probably a good idea as it has turned toxic with negativity.