The information about our addresses has been added to the About section on our website:
changenow.io/about.
WRT the system: this is a good idea, thanks again! We are going to discuss that with our legal team and whether we can change the process while still maintaining the legality of the operation. We will keep you updated on the progress.
We are working on updating our interface in order to make everything more transparent and informative. A new AML flow is now in development; we are hoping to present some positive changes to the community soon.
Many thanks again for your prompt reply and the swift manner in which you updated the About Us section of your website. As a gesture of goodwill I have removed your website information and warning from my signature and will not use it again. If your AML/KYC policy remains transparent I am sure the community members here including myself will defend you if anybody in future complains about you. Thank you.
Yes I agree, if you are a genuine bonafide business then the moment the customer selects the crypto-type and amount he wants to send for exchanging, that is the point he should be notified if AML/KYC is required and if he is expected to send ID before the exchange can go ahead. If the customer declines he should get his funds sent back to the same address. If he wishes to proceed but does not send ID when asked then it must be made clear as to what will happen next because under no circumstances can a genuine bonafide business indefinitely hold on to funds that it will not exchange and belong to someone else.
Please can you return the funds to the OP using the same address he sent them from? There is no need to drag this issue out further, please consider this request. From this point forward after your AML/KYC information has been updated a couple of days ago, if somebody comes along and says they have been scammed because you asked for ID then we all will tell them they are lying because we know your TOS and AML/KYC policy. As far as this particular case is concerned, it has been maybe more than 2 months that you have been holding the funds the OP sent.
Please return the funds to the same address. There is no need or expectation for him to apologise to you and there is no need or expectation for you to apologise to him. Let us all forget this matter and end it in good faith. I am sure the OP will ask the forum to remove the adverts too. Nobody deserves to have 110BCH/11 BTC stuck like this for over 2 months with no way for him to receive them. It is clear he will not send the ID because he does not trust you and under those circumstances I agree with him and would also never send my ID because I would have felt scammed. Likewise you have received 2 fake ID sets and are cautious about proceeding but only because he did not know your AML/KYC policy, actually none of us did because we thought it was "anonymous and limitless" but now you have updated it we can make a fresh start.
No legal agency anywhere in the world will see a problem with you sending the funds back to the OP as long as you return them to the same address they were received from. You are not exchanging them for another crypto and you are not sending the original 110 BCH back to a different address, it is the same transaction being cancelled. Please return his funds. Thank you.