Quote from: defcon23 on January 17, 2014, 07:04:39 AM

Quote from: ninjarobot on January 17, 2014, 02:59:30 AM

Quote from: Ilan1 on January 17, 2014, 12:36:42 AM

I for one am not going to quit pursuing Hashfast until at the very least they provide me with some meaningful feedback, these one line replies are just a way of avoiding their resonsibility to communicate with its customers and show some transparency. If they acted in good faith and communicated regularly and responded to customers calls and emails rather than hiding behind a call answering service then they may not have such bad publicity. How do they ever expect to recover from this "Hash" of a business (excuse the pun) if they do not communicate! They are making a rod for their own back by acting in this fashion.

Communication? You can add that to the list of broken promises.

Quote from: Simon Barber on August 08, 2013, 11:57:25 PM

- Weekly production updates will be sent to the email address attached to each order

Quote from: Ilan1 on January 17, 2014, 12:36:42 AM

I have never in all my life experienced such terrible customer service from any company I have ever dealt with and that's the truth! If this was in the UK I would be straight over to the Citizens Advice Bureau and the Trading Standards office. I don't know if there is an equivelent body in USA, but I know that they exist and are in place for a reason. To protect consumers who purchase in good faith with hard earned cash. I have not used my legal insurance yet but I may have to start looking into what my options are from across the pond if I don't receive some credible feedback and responses to my questions soon.

They likely realized that everything they say will be used against them (since most statements made by them have been proven false). So their lawyer probably recommended to stop talking and hope this storm will blow over and customers will accept their losses.

Quote from: Ilan1 on January 17, 2014, 12:36:42 AM

I am really hoping that Hashfast are reading this! I want them to read it, and know that I am not kidding around. £2,500 might not be much to them and I may just be another number to them but it is a lot of money to me and by god I am not going to quit until I get what I am entitled to.

You and me both buddy. I paid the equivalent of $50000 for my single Batch 1 BJ. If I had not ordered I'd still have my 60 BTC. If they had shipped on time I would have been able to mine the majority back by now. It is a bit of a joke really.

HF (Aug - Buy your BJ now! In stock! Shipping Oct 20-30! Payments in BTC only.
Me - OK. I'll buy a BJ. Here is 60 BTC
HF - Thanks! You can totally trust us. We want our customers to succeed!
Me (Oct 30) - Where is my product?
HF - There is no product. Did we say Oct 20? We meant Dec 31st.
Me (Jan 1) - Where is my product?
HF - There is no product. Did we say Dec 31st? We meant Jan 28.
Me - If there is no product there is no sale. Can I please get my BTC payment back as per the ToS?
HF - No. But here is a USD check worth 7.2 BTC (or 4.5 BTC after paying taxes)
Me - ಠ_ಠ ~Dafuq!?
HF - Have a nice day! Come again!

+10 that's EXACTLY what happend...

OMG My heart screams for you bro - I met amy@hashfast.com and at that time in November I was under the impression that they were like 10 days out in November. That is just psycho and scary as shit. I would've totally demanded the btc refund they're supposed to keep a margin available in btc to be able to issue out refunds. If they're issuing checks, then they are immediately cashing out btc - if they offerred the btc refund which I believe I recall reading that they would, they should honor it. Imean shit that's hardcore fucked off - makes BFL seem like a lesser evil to a degree.

Is the icedrill thing true? That's cool for me with my bitfunder shares that I can no longer use, but bad for the world at large.