I think they will refund the OP within a day or two maximum. This whole incident has been a massive PR disaster for changenow because they did not expect somebody would challenge them in the way the OP did by paying for adverts to explain what happened and by using the forum.
I see you are the only one capable of constructive dialogue. Well, I agree with you. But imagine that I, or someone else, will launch such a campaign against another little-known exchange, without betraying any facts other than his story. What we know:
- he makes an exchange for $ 70,000, while, as he says, without taking it seriously
- for some reason (we do not know, it's an internal algorithm), the transaction is blocked
- this person, fearing (LOL), sends the first picture (WTF?!)
- the exchange requires real documents and video communication to understand who this person is (agree that getting fake ID causes certain thoughts)
- for some reason (I do not believe in fear for my own life, it's stupid), this person refuses video communication
- He starts a campaign against the exchange, accusing ChangeNow of "fraud".Now the question: what is fraud? Sending fake ID is not cheating? So the scammer accuses of fraud, spreading information, usually not mentioning what caused the problem -
FAKE ID and his "frivolity".Do you understand me? This is absurd, we did not see this transaction! That is, the exchange could generally deny this operation, but they recognize this, try to solve the problem, but as I see, OP wants to return the coins, remaining unknown. I think this is wrong.
Imagine, in place of ChangeNow, any known exchange in a similar situation. What could write all here on the forum, if in this situation was Binance?
And the last thing. I've seen so many times about ChangeNow that I'm ready to poke my eyes out. I admit, I do not like the methods of ni23457, and I do not understand why the majority of the participants of the forum support OP. Nobody but a few people is aware that this problem is the fault of both sides.
Thank you for your post.
Several things you did not mention included the OP was under the impression changenow were "anonymous and limitless" as this was mentioned on their website in the past, that was the sole reason he used them.
The OP was not offered the opportunity to decline the trade and receive a full refunds when ID was requested as a result of the internal algorithm so he suspected changenow might be selective scamming and decided to never send his ID to an organisation he was suspecting of being a scam. It was this lack of option that prompted the OP to send "fake" ID to changenow.
With all of the information available on hand including your wonderfully written post, most people seem to be supporting the OP because he was forced to send ID after he sent his crypto. All that information should have been made available by changenow before the OP started the trade.