Quote from: Inaba on January 17, 2014, 10:31:37 PM

Quote from: Tehfiend on January 17, 2014, 09:00:59 PM

Quote from: Inaba on January 17, 2014, 04:50:16 PM

What I find ironic about this (and everyone else who's complaining) is the fact that so many people cried for the longest time about BFL and about how "You are required to give refunds if you don't ship in 30 days, the FTC says so!!!!!!1!1!" (which is wrong, by the way, but whatever) - now that it's happening, the same people are crying about receiving "forced refunds."

So which is it, do you want forced refunds according to the commonly held misconception about the FTC or do you want your hardware? You can't have mutually exclusive results happening simultaneously.

inb4 "But this is different." ... It's not all that different than what BFL went through. We had engineering problems, HF is having engineering problems. I have no doubt Hashfast is working as fast as they can to get the product out the door and everyone at HF is having sleepless nights over it. I have no inside knowledge about it, obviously, but I can imagine what they are going through. Could/can they handle things better? Yes, absolutely, just like there are many things about the sequence of events that BFL could have done better about. Unfortunately, neither BFL nor Hashfast are large, multi-billion dollar corporations that have the resources to do that... we are a few people, bitcoin nerds mostly, trying to deliver a high demand product that grows exponentially before ones eyes.

Any time you come to these forums spouting your typical BS I feel obligated to refute it for those that might not be aware of all the facts. You can blame the massive BTC loss the majority of BFL customers experienced on "engineering problems" but the fact is that you intentionally misled your customers about the true nature of those engineering problems and their effect and your schedule. Either that or you are completely incompetent as anybody can go through all of your public posts/updates to see that either you were blatantly misleading/lying or just had absolutely no idea what you were talking about. There's no third option involving "engineering problems" as shown by how quickly both Avalon and KNC were able to bring ASIC's to market. HF would have to be another 6+ months late with dozens of "2 more weeks!" to come even close to the level of failure BFL exhibited. You don't have to be a billion dollar company to be honest with your customers...

You can "refute" all you want, but until you can bring some proof to your refutations, they are meaningless... just like you. Just because you wish a thing to be so does not make it so... so keep wishing as hard as you want, see how well that serves you. My statements and estimate were 100% honest, just because you don't like them doesn't make them any less true. I don't know what's going on with Hashfast or what they've said, etc... and I'm not speaking for them in any way, just countering your mindless BS that has no basis in reality or fact.

Inaba = Josh = BFL's Chief Operations Officer
TehFiend = Ex-Intel® Research/Development (if I recalled incorrectly, please correct me)
Worked on process nodes for Intel®, as low as 20nm.

Quote from: ElGrandJefe

Another satisfied customer: https://forums.butterflylabs.com/post-sales-customer-service/7588-bfl-you-joking-me-order-100091147-a.html

Quote

Dear BFL,

I feel like you are joking with me.

-I've placed my order on 4th Dicember - Order #100091147. The 50 Gh/s Bitcoin Miner was labeled "IN STOCK - IMMEDIATE SHIPMENT". This is the main reason i choose to order from you. The price was 2.499 dollars.
- No news for a month. Order in status "PRODUCTION": according to you FAQ, this means that the order is currently being manufactured. So IN STOCK, was a fake..
- The same item passed from 2,499 at 989
-On 2th Jan I've received the REFUND EMAIL from you: "if you still feel like your order is taking longer than expected, feel free to request a full refund prior to your order having been shipped." My order was still in status production, so I've emailed you the same day requesting the full refund.
-On 7th Jan I've received notification from you that my order was sent! No response to my refund email. I've sent another email, asking what was going on and requesting again a full refund.
- Today, my order is on is way and i've received a reply to my emails: "All sales are final according to our terms".

Now, i see on this forum you have granted a full refund to someone, after the refund email.

I DON'T WANT the item, I WANT MY MONEY BACK:

- over 30 days from my order, despite the item was labeled as "in Stock, immediate shipment". It's now useless.
- I've sent you a request of full refund, according to your email. The request was sent when my order was in status "production", as you requested.
- The same item is now priced $984.00, down from $2,499.00.

It's all your fault, I've followed your instructions and belived to what you have advertised.
Please settle this down or I'll go through other actions.