Quote from: Mr. Hanky on January 18, 2014, 12:46:03 AM

I've tried all channels I can think of and I'm getting no support. I bump my ticket daily and apparently is just ignored. I can't login to my account and I setup a 2nd account to try to contact support but apparently you're not allowed to send PM's to support... a message pops up saying you need to use the ticket system.

from where I'm sitting BTC-e has effectively parted me from several thousands of dollars.

I have had about 15BTC taken from me too at BTC-e. here is my screen shots and video proof. I can confirm that they don't respond, and they ban you for asking for help. I never swore and i took screen shots every time i posted in the chat. They have 'suspended' my account and only DELETE my support tickets when i ask for help.

I honestly have never felt so taken advantage of. I used BTC-e for 3 months no problem. Once i asked for help publicly they shut me up by bannening me then hours later hey suspended me which means i can't see my account balance any more.

If bitcoin is to go mainstream this can't happen to people over and over and there is no one to call or get help. 15BTC is a lot of money to me. They built up my trust over 3 months and then they completely banned me with no reason or response and how long???

Every family member and friend i got into bitcoin, freaked out and cashed out because they are afraid this could happen to them. Im a huge supporter of bitcoin but this is terrifying.

here is my post---> https://bitcointalk.org/index.php?topic=452256.0

here are a screen shot of me asking for help and then i was instantly banned :/ http://imgur.com/x5x3dmC