Hello,
This is my experience with Cloudbet.
I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:
Hi,
Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.
To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:
- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents
Cloudbet security
I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.
I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.
Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.
First of all you shouldn't send them your personal documents.
You don't even know who they are, they are hiding their own identity.
Second, you might say goodbye to your bitcoin, cause this is what happens regularly. If you win, they lock your account or refuse to pay out.
That's what I'm telling here for months now.
I will not be able to jump in here and say this project is a scam without investigating further but if what happened to the previous poster is true then that is sad. Many betting projects lock user accounts and ask for ID knowing they will never trust them enough to send them their ID.
As a rule, I would never send my ID to any of these websites who first hide their own identity themselves but expect others to send them theirs by blackmailing them. In many cases even after ID is sent they still do not release customer funds. I would never send my ID to any exchange either regardless of their "brand" and popularity because you have no idea what they will do with it once they have it!
As mentioned, I will not be able to jump in here and say this project is a scam without investigating further but hope the Cloudbet team will post here explaining their side of the story.