The other user has had their account frozen while an investigation takes place into betting integrity. Unfortunately i'm unable to comment on the ongoing investigation on public forums as it would be unfair on the players and a potential breach of data handling laws, but I am already in contact with the player via PM and will provide updates where possible.
We were one of the first crypto Casino and Sportsbook operators out there, and have had a huge number of very happy customers since 2013. Reading back through this thread should show the lengths we are prepared to go to to help out with customer issues.
If you have any questions I'll be happy to answer, publicly or via PM.
Thanks very much,
Ronnie @ Cloudbet
Ronnie, feel free to post here my entire betting history. You have my permission to do that. You can even post my picture here, or my full name and surname. I don't care. I don't know what betting integrity means, I don't know even if that phrase has any significant meaning which I doubt, but I have nothing to hide. I didn't bet big, I didn't bet any shady games, for Christ sake one third of my bets were on US Open, bets like overs and under in the first set.
Locking winning accounts isn't the right way to succeed in this business.