@4x4et As we have said multiple times before, there is no benefit to a Casino or Sportsbook refusing payments to legitimate players. It makes zero sense from a community and company perspective. You have been told exactly why KYC was requested in your case, and your $20 withdrawal was paid out after I escalated the situation to senior management.
@JollyGood The issue being referenced was addressed further back in the thread. The user had deposited then tried to withdraw without playing through any funds. To comply with AML laws we have to request ID. Any information we receive is kept for our own account security purposes and never disclosed to a third party. We also comply with all data removal requests as standard.
The other user has had their account frozen while an investigation takes place into betting integrity. Unfortunately i'm unable to comment on the ongoing investigation on public forums as it would be unfair on the players and a potential breach of data handling laws, but I am already in contact with the player via PM and will provide updates where possible.
We were one of the first crypto Casino and Sportsbook operators out there, and have had a huge number of very happy customers since 2013. Reading back through this thread should show the lengths we are prepared to go to to help out with customer issues.
If you have any questions I'll be happy to answer, publicly or via PM.
Thanks very much,
Ronnie @ Cloudbet
Many thanks for the post Ronnie.
I searched for AML and KYC on your website, they are not mentioned even once. Also, there is no mention of which laws you conform to, of which country those rules apply to and what the procedure is for your AML and KYC. Before you ask for these ID verifications you must highlight them on your website so users know what they are getting in to.
You wrote: "
To comply with AML laws we have to request ID. Any information we receive is kept for our own account security purposes and never disclosed to a third party. We also comply with all data removal requests as standard"
but there are issues with that statement. Please answer the following questions so some things could be clarified, thank you.
There is no information about what happens to withheld funds. Please explain.
There is no information about what makes you selectively freeze funds. Please explain.
There is no information about which legal jurisdiction you deal with and expect your customers to deal with. Please explain.
In which country/city is
CB Holdings registered?
What is the full address of CB Holdings? Is it just a mailing address or is there an actual office with staff working there?
Who are the owners and shareholders of CB Holdings?
Finally you do not have GDPR so you are not EU compliant. GDPR (General Data Protection Regulation) is a regulation in European Union law on data protection and privacy for all individuals within the European Union. These laws provide obligations of Right of Access and the Right to Erasure. These laws also covers obligations of collecting customer consent. GDPR laws affect all websites (including Cloudbet) that have users that are citizens from within the European Union regardless of those websites and their business owners being based in or out of the European Union. So whether your business is based or registered in Belize or Netherlands or anywhere else is irrelevant, you have to abide by GDPR laws because European Union residents are accessing the Cloudbet website. What do you intend to do to become GDPR compliant?