Quote from: game-protect on September 19, 2018, 02:56:03 AM

~
KYC laws apply equally for deposits and withdrawals if they pass a certain amount.

Usually(always?), player is required to provide their credentials on registration but no one will ask picture of ID card if deposit amount is small. I don't know how it works for bigger amounts, but anyway, they have right to enforce KYC at any time for whatever reason they want. What I meant to say is that they don't need to verify identity of each user on sign-up or deposit, that's all.
As for withdrawals, I don't know how it is in other countries and by other laws, but for example in my country, no one is selectively asking ID's on withdrawal, it is required to provide picture of ID on first withdrawal even for smallest amount.

Quote from: Cloudbet on September 10, 2018, 08:47:08 AM

We don't enforce KYC to every player, as far as i'm aware it's used when some red flags are raised - such as in this case where a player requests a withdrawal without having used any of their funds. This is to comply with AML laws.

Only red flag in this particular case was - player wants to place bet, after deposit they found out that they can't place bet with their deposit. How is this red flag?

Why Cloudbet accepted deposit under minimum bet requirement?

Better question is, if this really was big red flag(which in my opinion wasn't) and they enforced KYC because of AML, why did Cludbet send money back to player? Player refused to provide their identity. This certainly doesn't comply with AML laws.

Quote from: Cloudbet on September 19, 2018, 11:03:39 AM

@marlboroza You make a very good point about agreeing to T&Cs at sign up. The paragraph below covers agreement to T&Cs

This is not true.

Besides, even if this was true(and it isn't) paragraph is not visible if someone enters date of birth manually, and of course, why would someone who is 18+ go trough 18+ years clicking on calendar month by month to find their date of birth:

Looking at sign up form given by Cloudbet, such paragraph is very well hidden. ToS doesn't even exist on that page.

Quote from: Cloudbet on September 19, 2018, 11:03:39 AM

We obviously follow the rules laid out by our license provider

Can you point me to their website and also if you don't mind can you point me where can we find information about their concession? Just to see if our info match