Quote from: FrictionlessCoin on January 18, 2014, 11:21:43 PM

Quote from: freddyfarnsworth on January 18, 2014, 11:16:18 PM

Quote from: Matumaru on January 18, 2014, 08:33:26 PM

Quote from: AMT_miners on January 18, 2014, 05:00:59 AM

Yes its another expense most wouldn't choose to do, but we feel keeping production of these miners local, rather than outsourcing everything to china like most, will pay off in the end. Everything, less our lian li cases and the chip is now produced in America, by Americans.

AMT

WTF??? It was not supposed to be the chips from Bitmine (Switzerland) Huh

Again we have confusing misleading info.

"less" our "lian li" cases and "the chip" is now produced in America, by Americans.

Now I do hope that the design of the logic board is the same design that is developed by Bitmine.ch .

The good news is that the logic boards and the smt placements aren't a bottleneck here.

Now if they can shorten the entire delivery lifecycle by not even including the case... have them ship it like they ship those asic miner boards... just give instructions on how to apply power and connect to a computer!!!!

Heck... if I were them... I would simplify the entire process by just shipping finished boards!! Kind of like how NewEgg just sells motherboards.

I had some ideas to improve service and ideas around modularity:-

- A modular chassis with warrantied system boards, pre-paid option to ship out replacement boards immediately, with money back guarantee once faulty board unit(s) are accepted as returned.
- Easy slot in mounts for boards, replacement performed in < 1 minute
- Easy plugin ribbon cable, snap-in and your done
- Air, Liquid, Oil cooling options for higher density, over-clocked or next-gen boards
- Build up board slots to cost level you can afford at purchase time
- Buy chassis with single board as a starting point option, or order fully populated or anything in-between
- Modular power supplies to support larger system build outs and upgrade levels
- Simple way to chain systems together for higher hash difficultly levels in the future e.g. 1024+, an external hub is a little chunky I find...
- 3 weeks aiming for target of 7 days maximum purchase to delivery pipeline, including automated upgrade credits into customer account for every day behind schedule
- Tuning to power available at the wall, some of this already appears possible with Bitmine chips, e.g. 10A, 15A, 20A, 30A power circuits
- Customer Loyalty Program, for every system or upgrade you buy, you get credits towards next purchase or discounts off additional upgrades (needs to be published transparent).
- Emails and phone must be returned within 24 hours, otherwise customer is entitled to upgrade credits for every 24 hours behind in response

Some of these ideas maybe a stretch at the moment, but some of them would go a long ways towards improving product and customer service experience including helping towards an improved after purchase customer experience. The mining s/w provide probably needs a lot more QA to just work out of the box in various scenarios and for there be free upgrades/bugs fixes provided regularly. I suspect the companies that really strive in these early days to provide the best customer service will retain many of there customers as competition heats up.

I really like the idea of the credit when they miss service level timings and customer loyalty programs.