Quote from: EileenYY on September 20, 2018, 07:16:06 AM

Quote from: stomachgrowls on September 18, 2018, 06:03:28 PM

Quote from: EileenYY on September 18, 2018, 06:44:53 AM

Our exchange was founded in 2013, in the past 5 years, we did not pay much time or money in its promotion. The whole company were focusing on technology at that time.But now as you know,due to some known or unknown things, we are losing users everyday... Some loyal customers advised us to do some promotions to attract more new users. I am here to look for help, can anyone tell me how can I promote our exchange? Of course we will keep focusing on the technology at the same time.

Normal thing to happen which you would really lose up users due to this kind of handling but im still amazed that you do able to sustain for 5 years which we cant see on most exchangers but still even those new do able to get to the top spot because they done the proper way of advertising at the same time giving out the best service among traders in the market. First off, marketing do really matter which you should allocate funds into this one where advertising your exchange into this forum itself will be a good start and as suggested above try to run up a signature campaign, making ANN threads, social medias and all sorts as long it would spread awareness of this exchange but be sure that your exchange would be ready to meet users demands or expectations which can tie up with famous exchangers too if you do like to succeed.

Thank you for your advice, actually we have been the top 3 in our country before, but because some known things we have to rebrand our exchange last year.Thank you again for your patience.

You should look into this advise:

Quote from: Vod on September 19, 2018, 09:12:26 AM

People tend to stick with an exchange they have used before. If you are losing users, it means something is wrong. Advertising may get you new users, but it won't fix the issue that is causing the users to leave in the first place.

When users leave, offer them something to do a survey and tell you WHY they are leaving.

Try to locate or find out the wrong thing why users do leave out and then you next focus on advertisement.