Quote from: fx911 on September 21, 2018, 03:21:03 AM

Quote from: Freewallet on September 20, 2018, 08:32:08 AM

Quote from: fx911 on September 20, 2018, 01:03:42 AM

Quote from: Freewallet on September 19, 2018, 07:57:06 AM

Hello John,

Sorry to see you are suffering from this time gap.

Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.

your are company ask me taken with the "attention" images , that's unreasonable !!!
if your company do any criminal behavior , your can say that's users behavior , not your !!
that's 100% scammer ! what's your purpose ?? forcing users provide this images ??
I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !!

Hello John,

We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you.
Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11).
Please consider our request again and complete the verification procedure as per steps offered by our agents.
Thanks.

i already send my bill information to you !!
please no more excuse !!

Hello John,

You've sent the requested documents a few hours ago.

We'll need reasonable time to translate and verify the information. Thank you for your patience and understanding.