I have a friend who transferred some funds to Zebpay but never purchased Bitcoins with those funds. So he had INR balance on Zebpay. Spoke to their customer service today who informed him that he will not be able to do anything right now because INR withdrawals are stopped and he cannot purchase BTC also becuase trading is stopped. This is horseshit and they are holding his funds to ransom.
First of all one it was one of the fastest purchase and selling site because it didn't had p2p.In the past they had notified to withdraw money many times.After ban the trades were being done he should have traded with
tusd and trasferred the tusd amount to any other wallet or exchange for example wazirx.And already they had stated that no trade deposit withdrawal nothing will be done,only crypto wallet deposit and withdraw will be carried out.I don't know why people waited so long with their INR.Its really pathetic.People who either have loads of cash or very very tiny amount only they will do things like that.I guess nothing can be done at the present moment.Good luck I wish your problem gets solved.
. they may have notified to withdraw, but (let's call my friend Joe) Joe is not into crypto at all, he simply wanted to buy a small amount of BTC. He has a regular business which keeps him very busy and a wife who leaves him with no time. certainly some fault lies with Joe who transferred the INR to Zebpay and left it lying there for months, ignoring notifications. however i don't think such behaviour can be called 'pathetic', perhaps lazy at the most.
on the contrary, an official response from Zebpay at this stage saying "nothing can be done, withdrawals and trading is currently closed." is rather pathetic. they need to figure out a way to give him his money back! there was no crypto transaction made in this case. they cannot and should not say there is no solution to their customers. i'm sure Joe is not the only one in this situation.