Quote from: ageasytravel on October 02, 2018, 11:48:56 AM

I did not want to go this road but I am desperate. I verified and loaded my card when they came out around 45 days ago with over 3500EUR and did not spend anything since next day they closed down. Now for all this time I am asking when they will be back but always get the same copy paste answer . Nothing specific.
At this point all I want to do is close my card or even whole account and get my money back but Spectrocoin refuses to do so.
Can anyone help me here? Can they hold my money and not return it for almost 2 months ? Even after I request multiple times to close card and return funds?
Can I take legal action ? Any suggestions will be welcome .

I would like to see if any offical Spectrocoin staff can clear why you refuse to give back money.

Hello,

Please note that since the issue is from the card provider side, and as they are having maintenance, the funds are stored in the card and we cannot refund them as they are having maintenance. Not because we do not want to. Our support should be your best option for those inquiries. Please stay in touch with them and ask if they can forward your case to the department in charge of those cases. When refunding the cards will be available, you will be contacted. As of now, the cards are not working from the provider side and not because of issues of our own