I am going to throw my two cents in here for a minute... I am too lazy to grab all the quotes that I should, so if it doesn't make sense, just read the whole thread.

First, forget about the fact that Changelly has 2-million customers served... McDonald's has over 3-Billion people served and they screw people over daily. Just because a business is big does not mean that they are saints. In case you need some further examples of this, just think of Exxon, Enron, Wells Fargo.... see? big names, bad practices...

OP, I am on your side here.. they need to refund you right away. until then, and maybe even after, they should be b boycotted and ousted as performing bas business, but not of scamming since there is no actual proof of that.