On the dispute resolution, I see that theres a cost for that. An additional 3% transaction cost of theres a dispute. I think thats a lot. Especially when the the compliant isnt at fault. I understand thats to reduce unnecessary compliant. Would this cost be adjusted?
That's a fair point, especially if large sums, 3% is a lot! If I made a claim and I wasn't at fault I'd be annoyed to lose 3% of my money for that, surely the losing party should cough up the 3%?
We have been working on this strategy lately and yes the person at fault will essentially be liable for the 3%. We have also been working on a different strategy where both parties pay an insurance "deposit" amount. This amount will be used to pay the additional 3% and/or any fees. The person not at fault will receive all their money back. This strategy is still a work in progress and has not been confirmed yet.