Quote from: sj985 on January 22, 2014, 12:13:23 AM

Hi all,

I really didn't want to do this, but I feel compelled to start a new thread to find out whether people have had any luck contacting Minersource recently.

I've posted in another old/archived Newbie thread but I can't seem to reply to it any more.

Since the beginning of the year, I have been tearing my f***ing hair out trying to contact someone at Minersource regarding an update with my order. Long story short, after paying for the order on the old site, it is now showing my order as cancelled, and I have no way of checking progress of my order on the new site, as my order has not been migrated across.

I preordered for despatch on 24th February, but I have no goddamn idea whether my order has been successfully received. It's been paid for (which is great!) but I have not a clue whether it is going to be shipped in Feb or not.

I have emailed Minersource relentlessly(!) but not received a reply. I've tried contacting bobsag3, and have been asked for an order number. That was over a week ago, and now my PMs aren't being replied to.

Minersource - sort it out! All I want is an order update. You're happy to take my hard-earned cash but at least show me the courtesy of giving me an update with my order please. At least confirm you've received my payment and confirm my order will be shipped.

I appreciate you're busy, but take a few minutes out and have the decency to reply to my messages (please).

Angry

Im currently having issues with their customer service. Late responses to emails, vague answers to tech questions always referring to their "troubleshooting" link. I purchased an Antminer S1 with a faulty fan that would consistently turn off and on and make clicking noises and had to pay out of pocket to return the entire unit as per their request even after offering just a replacement fan which I would have been ok with. I asked if there was any compensation for having to drop another 16 bucks to return it and out of nowhere the support email says...

"Sorry, but our policy has always been buyer pays return shipping to us, and if the item is defective we will pay to return the new item, and if it is not defective the buyer pays for the return."

Not only is this "policy" not stated anywhere on the site, I did not even receive an
invoice with the shipment. I think it would be a lot smarter to be a bit more transparent about said policies instead of pulling them out of thin air or using it
as an excuse to not be responsible for selling new or used items.

Im pretty sure once my RMA and the extras they promised me are hopefully fulfilled
I wll no longer be doing business with them. I even contacted Bitmain themselves and
they confirmed that Msource is not an affiliate or licensed reseller that I should just purchase from them in the future which is probably a smart choice.