Quote from: eliale on March 04, 2019, 02:07:42 PM

Quote from: lotfiuser on March 04, 2019, 12:51:11 PM

so after a year 'the hacked person' as you are trying to say didnt open claim didnt try to recover his account thats obv a scam as i see

not exactly, she has been trying to withdraw without providing us KYC/AML information.

In the beginning we had two problems:

The first one to verify if in control of the account there was the same lady registered with us
The second one to obtain KYC/AML as required (she believes we are not entitled to ask for but, it is her opinion)

Finally, she opened a claim as per our TOS and sooner or later we should receive a request from the arbitrator and try to solve the issue. The good news, at least I hope, is that the Arbitrator has the same Lady name we do have on file since 2013 and, hopefully, as soon as we will get proper documentation about the identity, we should be able to allow the Lady to withdraw.

However, if even in this case we won't be successful in obtaining the requested information, we are evaluating to open a case with Europol and ask them to investigate the issue.

We will keep you post it!

Thanks for your support.

As the Rock CFO just confessed, they know the money is mine. The 2 names they have on file are also on the complaint to the Arbitrator and I still own the banking account with the IBAN they also have on file.

I posted this 5 months ago:

Quote from: Coinfan on October 07, 2018, 12:53:16 PM

I won't login again until you release my money. I have all the data I need for the legal case. Forget about accepting any new TOS.

And they know no one has logged in during this time. So, has you wrote, there is no hacked person whatsoever.

So, faced with all this evidence (and much more, check the OP), they don't dare keep accusing me to be an hacker and were forced to confess that they know I'm the legitimate owner.

But they keep using the illegal pretext of KYC to keep my money blocked.

Their FAQ is very clear: "Verification is not mandatory, but in order to deposit/withdraw fiat currencies you will need it" https://support.therocktrading.com/kb/faq.php?id=27

I don't want to withdraw fiat as they very well know.

The full email from 2013 that they abusively published (it wasn't necessary for their defense) shows clearly that there was an agreement that they wouldn't ask for personal documents if no fiat withdrawal were requested:

Quote from: eliale on March 03, 2019, 09:13:43 AM

won't ever request any fiat withdrawal

.[/b]

Since they confessed publicly that there isn't any security issue, the matter is legally solved as the Arbitrator will show them.

The Rock CFO said they respect privacy? They posted on a public forum all personal details they have except the ones that publishing them would be a clear breach of security.

They are blocking my money arbitrarily for 15 months, more than half of this time covertly, without informing me of the block, lied over several issues, defamed me against clear evidence, violated privacy, etc, but they expect me to trust them a copy of my personal documents?!