we have right now a huge backlog on tickets. we are working on them to process them as soon as possible. some tickets we can process within a few minutes, some need more time till the sysop can take a look at them.
You always say this which means two things:
1. You need more support staff and better workflows.
2. You are working things in the wrong order (I already said this prior).
CoinEX needs to fix both of these. I do your job for a living, have done it for a decade, understanding how to work a ticket queue doesn't take a lot of effort. If so many things require a sysop to perform -- which it seems just about EVERYTHING does -- you need more than one sysop. Two weeks ago, you said tickets like TFA receive priority, I've had a TFA ticket (4755) open for a week now. That's not really "priority" and as I said before, "priority" is always changing so if that's all you work on, you never work on old tickets. Clearly, this is exactly what is going on.
So you been waiting for a week with ticket 4755?
I'm ticket 5256
Guess I'll be waiting months to get my 0.2 btc back.