Quote from: RobertL13 on October 10, 2018, 02:41:10 AM

"We're currently waiting for the information you've provided to be reviewed by one of our team members, unfortunately they're currently away."

And you are talking about quick support? Already more than a week I can not get into your account. The reasons have not been named. Terms of specific too. Don't you care about your reputation at all?

I have spoken to the Admins there and they said that they have communicated with you. Unfortunately New Zealand Privacy laws do not permit them to disclose the reason publicly. They cannot respond with specific details - publicly. Details that they have provided you - privately.

They have to comply with the law as a licensed financial services provider.

As a licensed financial services provider they do not make the laws but they do have a duty to comply with them.

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Providing Information
You agree to provide all information to us which we require in order to manage our anti-money-laundering and countering the financing of terrorism obligations, to manage economic trade sanctions risks, or to comply with any Applicable Law in New Zealand or any other country. If you fail to provide this information, or provide incomplete, inaccurate, or false information, you agree that we may refuse to establish a business relationship with you, may be required to delay, defer, stop or refuse to process any Transaction, or may terminate our business relationship with you and close your Account at any time without notice.

https://www.cryptopia.co.nz/Home/Terms

You can view their terms of use and disclosure here:
https://www.cryptopia.co.nz/Home/Privacy
https://www.cryptopia.co.nz/Home/Terms
https://www.cryptopia.co.nz/Home/RiskStatement

New Zealand legislation can be viewed here.

Note: Cryptopia does not monitor this thread. Generally the only responses given here are from me or Lafu. Neither of us are employees of Cryptopia. Both of us volunteer our time in moderating the trollbox on Cryptopia.

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Communicating with Us
You can communicate with us by lodging a support ticket through your Account or by email. You can also communicate with us by Facebook or Twitter, but communications through these media will not constitute notice for the purpose of these Terms.

https://www.cryptopia.co.nz/Home/Terms

Anyone using the Cryptopia services should read the terms of use , privacy policy and risk statement. It establishes the contractual relationship that you are making and lists the rules and laws by which both parties have to abide by.