Quote from: DarkStar1 on January 23, 2014, 03:24:29 PM

I have called Matt @ Minersource on several occasions and he has ALWAYS returned my call within a reasonable period of time. They tracked down my order when I had questions and answered everything quickly.

I'm sorry your having issues, but my experience has been the exact opposite.

The number is 573-202-0370.

Thanks for this - I've been on a bit of a rampage over the past few weeks and decided to visit as many places as I could and raise a bit of awareness about Minersource.

When I first placed the order, most correspondence was received incredibly quickly, and I honestly cannot complain about them when it comes to placing an order. It was painless and hassle-free.

The only thing that caused me major problems was that I placed my order on the old website, and when the new site was created, it looks like the 'old site' orders were cancelled (not sure if I'm alone here, but if anyone else had a similar issue, it would be great to know).

Naturally, having paid out a fair amount of cash for my preorder, I wanted to make sure that my order and payment were safely received and that I would receive my products around the specified despatch date. So after about 5 weeks of emails/PM's on the forums not being replied to (hint hint, Minersource!), I decided to take the initiative and call them up. Spoke to a friendly guy there who explained that they are insanely busy at the moment, hence emails and stuff not being replied to.

Arguably, that's not my problem and is not the best of excuses for not replying to a 5-week old email, but hey, they were really friendly on the phone and said that they were doing their absolute best to reply to emails and to migrate order data from the old site and into the new. Finally, after locating my order, they confirmed that everything was squared up and I was good to go. I was happier knowing that I finally had a simple answer I've been furiously trying to get hold of for weeks.

Generally speaking, if you're having problems contacting them, phone them up. You'll save yourself a lot of ball-ache and will most likely get the answers you're looking for.

So... all's well that ends well. Shame it took this long but we got there in the end.

Cool