They just don't have enough time.
I'm not sure if it's a matter of time or motivation to do it. I recall Vod offering to volunteer to his services with respect to account recovery, and Theymos was silent on the matter. I'm not sure why it's such a low priority for Theymos or why he won't delegate the job to people who could speed up the process. As it stands, it's up to the individual to keep their account secure and everyone should know that if they get hacked they should expect to never regain access to that account again. It's unfortunate but true. I've seen threads in Meta getting bumped from last year because people
still haven't recovered their account.
If the admin's aren't going to be doing certain things like restoring accounts and replying to emails etc then that work really does need to be given to someone who can and ignoring it is only just going to make it worse as more workload stacks up and adds to the already huge backlog.
Agreed. I don't know what's stopping Theymos from delegating those responsibilities. Surely it can't be a money issue. As I said above, Vod had
volunteered to help restore accounts (hopefully my memory on that is correct, because it was a while ago).