Quote from: divinity on January 23, 2014, 09:42:35 PM

Quote from: BitJohn on January 23, 2014, 09:25:06 PM

and as we add resources in typical Cryptsy fashion our supportive users like to trade more and bring friends.

In typical Cryptsy fashion huh? So you'll throw servers up for Mooncoin, RonPaulCoin, BattleCoin, OpenSourceCoin and MoonCoin but the issues plaguing the site remain unresolved.

It's hard to be a 'supportive user' when your performance continues to decline, not improve. Are you aware this has been ongoing for almost 3 months?

How about 'in typical Cryptsy fashion' you close out all the hundreds of tickets that are weeks old. How about then, and only then, you add new servers to improve the issue with closing out trades (if I were to open and close trades 5 times in a 5 minute span guaranteed the open orders would say 5 orders when there were none) and the delay in returning funds.

This is unacceptable to anyone who is a true trader. Weekend Johnny making a one time purchase, fine... but the delays in a market where seconds mean everything makes the site truly useless. BTC-E works as expected, Coinex works as expected, Bter works as expected.... only cryptsy has this issue with delaying funds.

We won't even get into how you clowns take markets offline, mail server crashes, 503 errors.

Please .... just..... stop..... adding.....coins.... and put your money into where it needs to be. Coins you already have, not coins for tomorrow.

I just explained that the new coins have no affect on the issues you were talking about.

Coins go offline when the fraud system detects an anomaly its automated this protect both you and us from double spends. It is necessary when trading in these types of coins.

Supports staff is now at 15 members were a company not everyone does tickets we have programmers, human resources, lawyers etc. Adding a new coin doesn't affect the ticket backlog. Training and hiring more people does and we are doing that.

Your as expected part of your post only BTC-e I would agree with they are also more established throw our volume on BTER and see how their wallet (the same as ours holds up)

Point being we are consistently upgrading hardware and adding people. New coins has little to no effect on this.