Quote from: 1Referee on October 18, 2018, 08:31:41 AM

Why are you shocked? The first sign of shady activity is when an exchange hides itself behind whois protection supplied by its domain registrar. An exchange that isn't planning to mess with its users and complies with all rules within the jurisdiction they operate in won't do such a thing. Easy way to detect bad actors is to check whether or not they use whois protection. It helps you avoid 90% of the bad actors in an instant.

Coinmama has been around for a while with mixed user experiences. It doesn't seem to be an outright scam, but I wouldn't recommend anyone to test it either. It reminds me of Hitbtc. Half of its userbase doesn't experience any problems, and the other half experiences nothing but problems and even think it's a scam.

Whois protection is a common practice adopted by many well-known corporations (Kraken and Binance, to name some) - not as an attempt to hide their identity, but for security reasons. Case in point: if you head over to Coinmama.com you'll find a readily available list of the people behind Coinmama that you can look up and contact, as well as numerous ways to contact us. Not the typical behavior of someone who's trying to hide.

Second, while we understand the frustrations and fears of those new to the industry (our founders were among them), our track record is too public and too well documented for any of the above claims to stick. In fact, if you tried our service I think you'd quickly find the opposite to be true, and that we're actively helping customers fight scams across the globe.