I tried to contact the support again , they closed the support ticket with no answer
I tried to contact them again , but no answer
the website is : Coinmama.com
Hi there Frodoe,
Sorry to hear about your trouble with the payment! Without knowing the specifics, it sounds like the the charge you see is only an authorization hold.
How can you say "there is no specifics" when OP said you're not responding to his ticket?