Quote from: frodoe7 on October 18, 2018, 04:59:21 PM

my info

Email : ~~27mdmo7sn@gmail.com~~
# Order : BBT47308209

the status of the order is failed , but actually the money had taken from my card

Thank you for providing this! I was able to find the email correspondence and can confirm that no money is lost or missing. Instead, the case here is that we're waiting for your bank to remove the hold placed on your bank account. This process usually happens within 2 business days, and while we have no say in your bank's internal policies, we have provided you with an official confirmation to help speed up the process. Hope it helps

PS: for future reference, be careful about sharing your email address publicly, as this information could potentially compromise your account's security. We've sent you instructions on how to fix this.

Quote from: Zadicar on October 20, 2018, 04:35:10 PM

They would really be keen on responding their users complaints if its already been posted publicly to avoid messing up with their reputation.
This wont really get big if they do really respond support tickets well into their customers.

In this specific case, we checked and all emails we received were answered within minutes or hours. (The one about this particular issue was answered in 6 minutes and with similar response times for the back-and-forths that followed). Having said that, it's always possible that something went wrong, so Frodoe if you have an unanswered email, please send us the ticket number and we'll investigate further!