Man, It has always been a wonder to me why would services do that, I mean had they responded in a way where their customers are satisfied, they won't create lots of support tickets and post to some various forums smh
It mostly comes down to how understaffed crypto exchanges are, and how they lack basic principles of how you should respond to your users. I'm sure most of the support staff is hired without any sort of prior training.And then we have targets in the way that staff should deal with a certain number of tickets within let's say 1 or 2 minutes. It's not much different from how non crypto related businesses work. It's all about efficiency, not quality.
I wonder what would have happened if op didn't post here
He would continue to be ignored. 