@teteczv - If you wish to escalate the situation further you are welcome to contact our ADR, who would be able to investigate the issue independently using the information provided by both parties to come to an impartial decision.
I can't comment on the investigation myself as I have no information about player's betting history, and wouldn't know what to look for even if I did. If it's all a mistake then i'll be issuing a rather large apology and expecting an explanation from our teams on how you were falsely flagged, with assurances that this won't happen to others in future.
Ronnie @ Cloudbet
Escalate the situation? I didn't create any situation, you did that when you locked my account without any reason and try to steal my money. What did you expect, that I will seat calm and watch you are stealing the money? Situation you say, there was no situation, I was betting singles in the 50-150 euros region size bets. If there is anyone normal and sane in Cloudbet, can he answer the simpliest question of all, If I knew of any fixed game, shouldn't I bet big on such a game? It is obvious that this "investigation" of yours has nothing to do with betting inetgrity, which is one of the most stupid expression and explanation I have ever heard of. You are simply buying time, delaying on purpose.
I don't want to escalate any situation, I want you to unlock my account so I can withdraw my money and forget about your ugly service. If you don't want winning players just put that on your site. You can put a sign, something like we only serve loosing customers.
I don't know what is ADR, and I cannot contact anyone at Cloudbet because, guess what, THEY DON'T RESPOND TO EMAILS. Not even to confirm that they get my documents. How is that for customer service?
So be kind enough and tell me what is ADR and how can I contact him, them, or whatever? I just want this nightmare to be over. And I learnt my lesson, I will never deposit to shity, unlicensed sportsbook ever again.
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