It just doesn't make sense. Yes, I don't quite understand the gravity of an attack like this, I don't know much about coding or networking. But I do know that I am a customer of a service, and the service has been unavailable in excess of two days now. As a consumer, I can choose to do business with who I choose, and complain when I feel taken advantage of. I just want my money out of the site and I will be on my way. That's it.
Imagine that you try to go to your bank to get money, but there a gunmen/police surrounding the premises. In that scenario, imagine that you're screaming at the bank employees that you're a customer and you demand that they give you money immediately. Silly, right? They have more pressing matters and your whining won't get you money any quicker. Be patient. This isn't the bank's fault. Let the situation resolve. You'll get paid.
Oh, and if you're freaking out this much, plan better in the future.
The guy has every right to complain you moron. The situation you describe is not anything like Sealswithclowns deciding to take unlimited deposits with SHIT security. First they have a database hack, now a DDOS attack. The guy has every right to demand his money. I have no money tied up in this site. Collusion in known to occur at a feverish pace at this site. If they can not invest in security to protect their players that I certainly would not put cheating their ANONYMOUS player base out of their capabilities. The site is a joke. If you deposit money into a site which proves it does not care about security, which looks like it is running a $10 Walmart software application, and has owners who are completely untraceable to run off with you UNTRACEABLE deposits, then you are asking for trouble. This site is a stepping stone. I better one will come along and wipe this shithole out of business. In my honest opinion, after this, only colluding cheaters would return to the site. Nobody legit, and in their right mind would trust these scumbags after this. Bitcoin is volatile. They should absolutely process manual withdrawals, this is the result of their negligence, not the result of some mentally ill gunman walking in and robbing them (like in your preposterous example). I mean really, that is the best you can do?
I would say that at the very least they should promise to add chips to make players whole in the event btc goes down over the course of this fiasco. I would say that, but I do not trust the scumbags to bide by their word anyway.
I would also say that you are probably a loser who plays in the freerolls and has nothing or peanuts tied up right now. Not that it is the point, if you have $1 or $1,000,000 tied up in their, it the point. It is the guys money, GIVE IT TO HIM. You must be one of those affiliate losers? It is not uncommon for poker players (especially in the US) to keep their ENTIRE roll in a poker site. Nobody assumes a site is running such shitty software that a retard and a smartphone can make it inoperable. It is unimaginable. I do not want to here about this happening to 888 in 2000. THAT WAS 15 YEARS AGO MICON. They did not have the technology we have today. It is INEXCUSABLE and all you are doing is MAKING EXCUSES. How is it obvious this is a DDOS attack? Cause Micon says so? You suck his cock or is he sucking yours? Who is to say they are not at the fucking casino freerolling your money away right now? After all, if they lose it is untraceable, not like that matters. Not like a poker site never went bankrupt and fucked everybody before? LOL...