Quote from: cryptowisser on October 22, 2018, 04:06:27 PM

Quote from: crypto mania on October 21, 2018, 01:12:58 PM

This is not the first time that something bad happens to me on an exchange when depositing/withdraw or trade coins/tokens. I try to avoid this exchanges next time but some of the coins/tokens are listed or have a decent volume only there.

There are a few easy steps when dealing with an exchange to be safe:

- Add 2FA authentication to your account and any other available security measures like anti-phishing password, etc.
- Always triple check everything, especially coin info page if available, addresses, amounts, fees...
- Never deposit your entire stack in one transaction.
- Send first small amount and check if everything works (transfer, trading, withdrawal).
- If everything works still continue with smaller amounts (smaller amounts equals smaller headache).
- Withdraw each time before next deposit.
- Never leave your coins on the exchange.
- Always remember this is not a wallet and is not secure.
- Never use exchange addresses for bounty or airdrop payments.
- Check exchange social media pages, especially Twitter and Facebook before trading, deposit, withdraw, etc.(read new complaints and which coins to avoid).

This list is growing every time I have a new problem with an exchange so it will be updated frequently Wink

.

Already experienced all kinds of issues but luckily I was always able to withdraw. Sometimes with a big loss after a few months from the deposit.
Support works slow and they need almost 2 months on Cryptopia to answer the ticket of course with an automated message.

- When dealing with support try to wait (don't create multiple tickets).
- Try to get help using their official social media pages (sometimes works great, sometimes not).
- Be polite, don't lose your temper, provide all docs they ask.
- Don't give up when they say "no" be persistent if you think you are right and start all over again (took me 5 support tickets to resolve my case, 4 times rejected in a row).

Avoid small not established exchanges if you don't have to trade there. If we all stop using this scammy exchanges they will finally have to do something.
This will be an exit scam or they evolve and become a trusted exchange. With some volume, they make a lot of money on fees and listings and don't need to scam their clients additionally.

I hope my first guide/tutorial will help to save a few coins/tokens.

Hi crypto mania,

Great initiative!

We have recently written a Guide on Cryptocurrency Security Measures. Anything in there that you find helpful and would like to include in this thread? That would of course make us very happy.

All the best,
Cryptowisser

Thanks, Cryptowisser. Of course, I will add anything that could be useful.

If you think that there is a matching content from yours please don't hesitate to provide here and will add after review.

We can create a super guide if we merge threads together and later manually rewrite the content. It would be nice to create a guide nobody forget and members will show as an example.

If you want to talk about shoot me a PM or just write here.