why don't you try to think in a user's perspective
I do. I was a customer since the start of this site and only an employee for a few months.
Did you know, when you delete a user's account then he won't be able to log in and because of that he can't complain through his account.
Yes. And I also know that anybody can email
support@freebitco.innot everyone out there understands how all this works and not all of the freebitco.in users know about this bitcointalk forum
even myself, I know freebitco.in first than this forum
You are missing the central point I made. Back in around March wetsuit put some anti-bot measures in place that resulted in this forum being deluged with complaints. I answered a lot of those and wetsuit asked me if I wanted to do forum support as a result of that. From talking to him and suggesting a few things he's implemented a new anti-bot system that has reduced free rolls by 50% and not resulted in any significant number of complaints. I also do the email support now and there very few there as well.
ha ha ha, are you still fighting bots? here something being discussed in addition to combat bots? not be interesting for you to read