Quote from: TheQuin on October 29, 2018, 12:17:53 AM

Quote from: Gary.Wilson_Jr. on October 28, 2018, 02:02:49 PM

why don't you display the support email address on the site, so that everyone who gets into trouble can complain
that way you will get the actual number of complaints

The majority of people who are locked out of their account and can't work out what the support email just makes a new account to contact us about the old one.

isn't that actually encourages them to learn to make many accounts
while you prohibit users from creating multiple accounts

Quote from: TheQuin on October 29, 2018, 12:17:53 AM

I really don't think it is necessary.........

I'm confused thinking about your statement saying the support email address doesn't need to be displayed on the site. as we know, freebitco.in is a large and popular site that has millions of users
are you worried about something?

Quote from: TheQuin on October 29, 2018, 12:17:53 AM

and you are still ignoring my point that the number of complaints this time is COMPARITIVELY minute to when other measures have been put in.

I don't ignore your point about that
I just tried to say the impact on the original users around me and also the possible effect on referrers like me.

Quote from: TheQuin on October 29, 2018, 12:17:53 AM

Also the auto-blocking does not delete accounts.

still, people will be confused to submit complaints if you don't display a support email address on the site

You can say that you have got hundreds every day, but I don't think that is enough compared to the number of accounts that have been automatically blocked.
let's say half is botnets, the amount is still very much
of course I don't know the exact amount but if I look at the situation that is happening around me and also the decrease in traffic to freebitco.in, I'm sure the number of automatically blocked accounts is very much

Quote from: TheQuin on October 29, 2018, 12:17:53 AM

That is only done manually when I find a case of multi-accounting abuse that I'm 100% certain about.

never be sure to 100% on anything, you can get lost

Quote from: TheQuin on October 29, 2018, 12:17:53 AM

Quote from: Gary.Wilson_Jr. on October 28, 2018, 02:02:49 PM

yes, but it's not the opposite of the bit in red, so it doesn't make it wrong
because you could block the range in a larger pool, which is a pool used by operators to serve domestic customers.

The pools of addresses are not mixed usage. I'm blocking ranges allocated to datacentres, VPN, and proxy services that I actually find abuse on. Domestic customers cannot be allocated addresses from those pools. The only possibility for that to happen is an inaccuracy in the database and I only rectify that if a genuine customer user comes forward and tells me what the IP address is.

I did not say that the pool of addresses was mixed.
I mean that is like the following example:

Gwaragwara ISP in Kuvukiland state has an IP address range of 1.1.0.0 to 1.10.255.255
in that ISP there is a pool of XYZ proxy server IP addresses in the range 1.7.8.0 to 1.7.200.255
then you find the IP address 1.7.8.222 and 1.7.90.244 cheating.
after that you conclude that IP addresses 1.7.0.0 to 1.7.100.255 are the IP addresses used by the proxy server and you make the system "who uses IP addresses in that range will be blocked automatically".
and unfortunately IP addresses 1.7.0.0 to 1.7.7.255 are not part of the proxy server and are used by domestic customers.