Quote from: xtraelv on October 31, 2018, 10:55:51 AM

An entity is required to carry out an adequate client and/or beneficial owner due diligence in case of ongoing business relationship or occasional transaction involving the transfer or the handling of payment of an amount equal to or higher than 15,000 Euro

Legislative Decree No. 90 of 25 May 2017, article 3, n.º 5, i), under the name of "subjected entities", restricts ANY application of its provisions to a crypto exchange only to operations of conversion (not trading or exchange, but definitive conversion) of crypto to fiat that only happens when the customer makes a withdrawal.

Under this Decree only FIAT withdrawals from crypto exchanges of more than 15000 euros are subject to the quoted due diligence.

It's because of this that their TOS and FAQ makes no reference at all to any 15000 euros limit and allows unverified accounts provided that they don't request fiat withdrawals.

If any transaction of more than 15000 euros were subjected to due diligence and KYC their TOS and FAQ would be illegal.

But they aren't illegal as is confirmed by the fact that their TOS and FAQ were approved by the italian authorities when they moved back from Malta to Italy this year.

Quote from: eliale on October 31, 2018, 03:16:18 PM

There is nothing we can do. For sure the law and security prevails on all our arguments.

Either the customer provides to us, or to the authorities, his/her Id or we will have to wait forever. Also, let's assume we will release the coins, without following the rules.... the same person could come back to us claiming a hack and sue us for negligence...... I wouldn't be surprise.....

Believe me, I'm the first one that would like to see this saga ending and close the account.....

Isn't strange he/she threatening us to go to the authorities, talking about jail sentences etc. and non acting accordingly? Huh

?

Quite strange I would say.... or,normal if he/she is not the account owner....

I still hope this is not the case but, so far, everything is pointing in that direction.....Will see....

Quote from: eliale on October 30, 2018, 07:43:55 AM

Yes!! 11 months is really a lot for a issue that it could be solved in one business day....

Quote from: eliale on October 30, 2018, 10:35:08 AM

no, we cannot. Present EU AML directives are quite clear.

His invocation of "european directives" and "Law" are just lies.

He just publicly stated (and I made scans):
1) That he covertly blocked my withdrawals in december 2017. I had no evidence of a precise month. Thank you!

2) That there are "european directives" applicable to this case, when I informed him more than a month ago that directives don't apply to private relations only to states. Clear lie.

3) That he is going to keep my money "forever" ("or we will have to wait forever"). Confession that he is willing to appropriate my money no matter how many evidence there is that is mine. Thank you!

4) That he doesn't care for the absolute evidence that the money is mine and keep raising suspicions about my ownership that no honest person can raise, which is confirmation that these are just pretexts to keep my money "forever" (quoting him).

If he wants to gamble his exchange, his money and his freedom on a criminal court, I'll be forced to comply and make a criminal complaint.

But I'm still gathering evidence and making the community aware of their practices.